General Sale Conditions And Terms

Statutory Information

Comptoir Du Cacao (SARL France Cacao)
- Registered in the Paris register of businesses and companies, reference number : 439.296.187
- Registered business address : 192, av de Versailles – 75016 PARIS
- European VAT Number : FR 13 439 296 187

Placing an order in the internet site implies the complete understanding and acceptance of the general conditions of sale by the customer.
If the customer wants to oppose any condition established by Comptoir du Cacao, they must do it in writing (letter or email) and in case of dispute the decision will belong to the Paris Tribunal.


The prices are shown in Euros and inclusive of all taxes
Prices are subject to change at any given moment
Shipping charges are not included and may vary depending on destination and the weight and volume of the package. For further information on these charges, please contact us.


The prices are shown in Euros inclusive of taxes (VAT varies from 5,5% to 20% depending on the product chosen) and is applied to orders destined to France, and the European Union.
For deliveries outside the European Union the prices will not include VAT
There is no import duty payable within European Union member states. For other countries, all taxes and customs duties which may be required are at the customer’s expense, and are payable upon delivery.
For further information on these charges, please contact us.

Order Acknowledgement, Confirmation And Withdrawal Delay

The customer is requested to complete the order form accurately and to provide information for each heading (billing address, delivery address, method of payment, etc.). Should there be any error in the details provided by the recipient Comptoir du Cacao cannot be held responsible for failing to deliver to that recipient.
An order placed on the website will be validated only after it has been fully paid for and after the approval of Comptoir du Cacao, which reserves the right to refuse an order because of unavailability of products. If the customer has not provided all the information required or for a legal reason. C d C cannot be held responsible for any of these problems and will notify the customer as soon as possible should there be a problem to complete the order.

Consistent with French Law LOI N° 2014-344 of March 17, 2014, regarding consumption, the 7- day right of withdrawal does not apply to contracts for the supply of products likely to deteriorate quickly, such as chocolates.
For this reason, the customer may not make use of this right. Once the order has been delivered, no modifications or cancellations will be accepted and there will be no refunds.
However, cancellation by the customer may be accepted while the parcel is in preparation and it has not been delivered yet.


Once your purchase is finished and in order to validate it, you can choose your payment method between:

You can choose to pay your order with your Paypal account by choosing either to pay by Paypal or by credit card.

Payment by credit card
Our Internet site is equipped with a payment security protocol (SSL SPPLUS of the Caisse d’Epargne) The payment is made directly to the bank server on the Comptoir du Cacao account and guarantees the total confidentiality of the personal information transmitted on the Internet.
Card data is protected by an SSL encryption between your browser and the Caisse d’Epargne bank server. The latter will control the carte systematically and will ask your bank for payment authorization.
At no time is your card data transmitted to Comptoir du Cacao.
You can use the following cards for your payment: CB, VISA, EUROCARD or MASTERCARD

Bank Transfer
The customer may also choose to pay by bank transfer, in which case there may be an extra delay of 3 or 4 days before the sum wired is credited.
The order will be validated once the transfer has been credited. Upon reception of that information we will proceed to prepare and send your order.

Shipping Costs

Shipping charges are not included and may vary depending on destination and the weight and volume of the package. For further information on these charges, please contact us.
France – Coliposte
Purchases up to 60€ = 10€
Over 60€= Free

France – Chronopost
Purchases up to 100€ = 15€
Over 100€= Free

Europe – Express
Up to 5kg gross weight.
Zone 1 – Belgium, Germany, Luxembourg, Netherlands = 15 €
Zone 2 – Italy, Spain, Switzerland, UK = 15 €
Zone 3 – Austria, Denmark, Portugal, Ireland = 20 €
Zone 4 – Finland, Norway, Sweden = 25 €
Zone 5 – Czech Republic, Greece, Hungary, Island, Poland, Slovaquia = 35 €
Zone 6 – Estonia = 35 €

Orders of more than 30kg gross weight and in more than one carton will have a special shipping cost. We will contact you.

International – Express
Up to 5 kg gross weight.
Zone 7 – USA, Canada
~ less than 1 kg gross weight = 25 €
~ less than de 2 kg gross weight = 30 €
~ less than de 3 kg gross weight = 40 €
~ less than de 5 kg gross weight = 50 €

Orders of more than 30kg gross weight and in more than one carton will have a special shipping cost. We will contact you.
The merchandise is delivered by La Poste (French Postal Service) or by a transport company of our choice

The amount for the shipping cost does not include customs duties at the country of destination. Payment of any duties and taxes is the responsibility of the recipient. These will be assessed and paid by the recipient upon delivery to the carrier/transport company.

Within the European Union
Merchandises travel freely: there are no customs formalities. However, certain territories and adjacent islands to countries belonging to the European Union do require customs formalities: Büsingen and the island of 'Helgoland (Germany), The Feroe Islands, Greenland ( Denmark). The Canary Islands, Ceuta, Melilla (Spain). Mont Athos (Greece). Campione d'Italia, Livignio, San Marino and the Vatican (Italy) Jersey, Guernsey and the Isle of Man (Great Britain).

Outside the European Union
All destinations except those in the European Union are subject to customs procedures, including the DOM-TOM, overseas territories and Andorra
Your shipments are subject to customs duties upon arrival in the country of destination. The customs duties are calculated taking into account the price of purchase, insurance and transport (Incoterm CIF: cost, insurance, freight)
The tax may also vary depending on the origin of the merchandise.
Refer to the destination country customs services for further information on these details.

DOM-TOM special conditions
There are no customs duties for the merchandise arriving from France. However, the products will be taxed upon arrival based on the local VAT (except for Guyana and Mayotte, where there is no VAT), the dock dues and additional duties that may vary depending on the nature, origin and worth of the merchandise.

Shipping & Delivery Shipping Times

Delivery times depend on the country of destination and the time of the year.

In France :
Delay: 1 to 3 days (La Poste or a transport company) depending on the region where the delivery will take place. You need to add between 2 to 4 working days to prepare the order.

In Europe :
Delay: 5 to 7 days (La Poste or a transport company) depending on the country and region where the delivery will take place. You need to add between 2 to 4 working days to prepare the order.

Rest of the world: Please contact us for details.

Comptoir du Cacao will not be responsible for delays or damages caused by the transport companies, by lack of information or mistakes in the delivery details provided by the customer or by all events beyond our control, such as for example, strikes, natural disasters, terrorist acts, etc.

Complaints On reception of the products, the customer must always check that the delivery is in conformity with his order. He must check both the exterior and interior of the package to be able to specify what the problem is (articles missing, damaged, different from articles ordered, etc.) Any damage must be reported to the driver, noted accurately, dated and signed on the delivery note.
All claims must be accompanied by an explanation of the problem and they must be made within a maximum time of 3 days after reception,

In Case of unfavorable weather conditions, Comptoir du Cacao may decide to put off the shipment until the conditions are better.
The customer will be consulted to decide if he wants to have the merchandise delivered anyway. Comptoir du Cacao cannot be made responsible in case of delivery of flawed merchandise in spite of having warned the customer.

Privacy Policy

Consistent with French Information and Liberty Law dated 6 Jan 1978, the information required from the customer is necessary to be able to carry out the order. This information will be kept strictly confidential and will not be disclosed or revealed to third parties.
The customer has the right of access to the information he has provided on our website and he can modify it anytime.
We invite you to contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
Comptoir du Cacao
F-45210 Bazoches sur le Betz


At any given time Comptoir du Cacao has the right to update or modify the present sale conditions in their internet site The updated sale conditions will be posted in the site effective immediately right after being posted.
Access & use conditions last updated on January 9th, 2015.